Jqk29 takes the protection of every player's personal information seriously. This policy clearly outlines what data we collect, why we need it, and how we keep it safe from misuse.
Six core principles that underpin how jqk29 manages and protects the personal information of Malaysian players
Jqk29 only collects information that is genuinely necessary to operate the platform safely and effectively. We do not request irrelevant data or retain information longer than needed. This principle protects your privacy from the outset.
All communication between your browser and jqk29's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks. This means your login credentials, transaction data, and personal details cannot be intercepted in transit.
Jqk29 does not sell, rent, or share players' personal information with any marketing companies, advertisers, or third parties unrelated to the operation of our platform. Your data is not a product we trade — it is a trust we uphold.
Every jqk29 player has the right to access, correct, download, and delete their personal data. Requests are processed within 7 business days through our Bahasa Malaysia-speaking support team, available 24/7.
Deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX are processed through recognised and secure payment channels. Your card or bank account details are not stored directly on jqk29's servers.
In the event of any security incident affecting your personal data, jqk29 is committed to notifying affected users within 72 hours via email or in-platform notification, along with the steps being taken to address the situation.
This Privacy Policy explains how jqk29 collects, uses, stores, and protects your personal information when you register for and use our platform. By using jqk29, you agree to the practices described in this document. For any enquiries, contact us at support@jqk29.online.
Jqk29 collects two categories of data: information you provide directly when using the platform, and information collected automatically through your use of the platform. Below is a full breakdown of each category.
Information You Provide Directly:
Automatically Collected Information:
Every piece of data jqk29 collects is used for a clear and legitimate purpose. We do not use your data for any purpose beyond the scope described here without first obtaining your consent.
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account Management | Phone number, password (encrypted) | Contract performance |
| Transaction Processing | Payment details, transaction history | Contract performance |
| Security & Fraud Prevention | IP, device, behavioural patterns | Jqk29's Legitimate Interests |
| Customer Support | Communication records, account history | Contract performance |
| Legal Compliance | Identity verification data, transaction records | Legal obligations |
| Platform Improvement | Anonymised usage data | Jqk29's Legitimate Interests |
| Promotional Communications | Phone number / email (with consent) | Your consent |
For promotional communications — notifications about bonuses, new promotions, or special offers — jqk29 only sends these to players who have opted in to receive them. You may unsubscribe at any time through your account settings or by contacting our support team.
Jqk29 does not sell or rent players' personal data to any third party for marketing purposes. However, there are limited situations where we need to share certain information with parties that help us operate the platform.
All third parties with whom we share data are contractually obligated to protect that information and use it solely for the specified purpose. We periodically review agreements with our service providers to ensure ongoing compliance.
Data security is a primary technical priority in the development and operation of the jqk29 platform. We employ multiple layers of protection working together to safeguard your data from both internal and external threats.
Even with all these security measures in place, no system can be guaranteed 100% safe from every evolving cyber threat. That is why we also encourage players to take their own protective steps — such as using a strong and unique password, enabling 2FA, and never sharing your login credentials with anyone.
Jqk29 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. The following are general guidelines on retention periods for key data categories.
Once a retention period expires and there is no legal requirement to keep the data, jqk29 will securely delete or anonymise it. The deletion process ensures the information cannot be recovered once removed.
As a jqk29 user, you have important rights over your personal data. jqk29 respects these rights and has clear processes in place for you to exercise them.
You have the right to obtain a copy of all personal data jqk29 holds about you. Requests are processed within 7 business days.
If any of your data is inaccurate or out of date, you may request that jqk29 correct it promptly.
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
You may request that jqk29 stop processing your data in certain circumstances, such as when you dispute the accuracy of the data.
You may request your data in a machine-readable format for transfer to another service should you choose to do so.
You may object to the processing of your data for marketing communications at any time, without needing to provide a reason.
To exercise any of the above rights, contact the jqk29 support team via live chat or email at support@jqk29.online. Include your account username and the specific right you wish to exercise. jqk29 will verify your identity before processing any data-related request.
Jqk29 uses cookies and similar tracking technologies to enhance platform functionality, understand how players use our platform, and ensure the security of your login sessions. Below is an explanation of the types of cookies we use.
The security of financial transactions is one of the most critical aspects of data protection at jqk29. We take specific measures to ensure that every deposit and withdrawal you make via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX is processed to the highest security standards.
If you receive any communication that appears to be from jqk29 requesting your password, PIN or full bank card details — do not respond. jqk29 will never ask for such sensitive information via email, SMS or live chat. Please contact our support team immediately if you receive any suspicious communication of this nature.
Jqk29 is a platform strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If you are a parent or guardian who believes your child under the age of 18 has registered an account with jqk29, please contact our support team immediately at support@jqk29.online. We will investigate the matter and close the account, as well as delete the relevant data within a reasonable timeframe once verification has been completed.
Jqk29 reserves the right to update this Privacy Policy from time to time in response to changes in how we handle data, new legal requirements, or changes to the technologies we use. We are committed to keeping you informed of any significant updates.
We encourage you to check this page periodically to stay informed on how we protect your information. If you disagree with any changes, you have the right to close your account and withdraw any eligible balance.
If you have any questions, concerns, or requests related to how jqk29 handles your personal data, our support team is available to assist you in Bahasa Melayu at any time.
In today's digital world, personal data has become an extraordinarily valuable asset — and unfortunately, there are many irresponsible entities willing to sell or misuse user data for profit. At jqk29, we see player data protection not merely as a legal obligation, but as the foundation of trust that keeps our platform running. Without player trust, jqk29 does not exist.
When you register with jqk29 using your Malaysian phone number, that information is stored in an encrypted database protected by strict access controls. Your phone number is used for login and to contact you if there are any important account-related issues — not to be sold to advertising companies or shared with other platforms looking to market products to you. This is not merely a written policy; it is a value we uphold seriously in every technical decision we make.
A common question from new players is about the security of transactions through Malaysian e-wallets. When you deposit using Touch 'n Go or GrabPay, the actual process takes place between you and your e-wallet app — jqk29 only receives confirmation that the payment was successful, not your e-wallet account details. This is a deliberate security design to ensure sensitive financial information never passes directly through jqk29's servers.
The same applies to withdrawals to your Maybank2u or CIMB Clicks account. jqk29 only stores the destination bank account number you register for withdrawals — not your internet banking password or login credentials. All actual withdrawal processing takes place through official banking channels that have their own security systems in place.
Cookies — a word that makes many people uneasy, but the cookies jqk29 uses are there for your convenience, not to monitor your online activity. Login session cookies, for example, keep you logged in as you browse between Malaysian Super League football pages and the MPL esports section without having to sign in again every few minutes. Preference cookies save settings like your favourite sports so the content is more relevant each time you return to jqk29. You have full control over all of this through your browser settings at any time.
One aspect of privacy policy that people often overlook is the right to erasure. At jqk29, this right is real — if you decide to close your account and request that your data be deleted, we will do so in accordance with established procedures, subject to legal data retention requirements (such as financial transaction records that must be kept for 7 years under applicable regulations). Requested deletions are carried out within 30 business days from the date your identity is verified.
Jqk29 undergoes regular security audits — not as a formality, but because we recognise that cyber threats evolve quickly and our defences need to stay current. Any vulnerabilities identified are addressed promptly in accordance with established incident response protocols. The trust you place in jqk29 when you register and deposit via Touch 'n Go or DuitNow is something we take very seriously — and this privacy policy is our written commitment to that trust.
This Privacy Policy forms part of the overall agreement between you and jqk29 and should be read together with Terms & Conditions us. For information on responsible gaming and the self-control tools we provide, please visit our Responsible Gaming us. Any privacy-related enquiries can be sent to support@jqk29.online.